Clear expectations for a smooth, efficient, and professional service experience.
1. Access & Utilities
- The property must be accessible at the scheduled time (keys, codes, or on‑site contact).
- Water and electricity must be available for all cleaning and floor‑care services.
- Climate‑controlled conditions are required for proper cleaning, drying, and product performance.
- If access is not available upon arrival, the appointment may need to be rescheduled, and a fee may apply.
2. Preparation Before Service
- Please remove personal items, clutter, and small objects from floors and surfaces you want cleaned.
- We do not handle personal belongings, fragile items, electronics, or valuables.
- We do not move heavy furniture, appliances, or large items. We will work around them.
- Parking must be available for our service vehicle.
3. Service Scope & Limitations
- Services are performed according to the written estimate or service plan provided.
- We do not perform tasks outside the contracted service list without prior approval.
- Some surfaces may have permanent wear, staining, discoloration, or damage that cannot be fully restored.
- Results vary based on material type, age, previous maintenance, and existing conditions.
- We use safe, professional methods and always deliver the best improvement possible for each surface.
4. Cancellations & Scheduling
- A minimum of 24‑hour notice is required for cancellations or rescheduling.
- Same‑day cancellations may incur a fee due to reserved labor and scheduling.
- Arrival windows may vary based on traffic, weather, and service duration.
5. Payment Terms
- Payment is due upon completion unless otherwise stated in your service agreement.
- For commercial contracts, a PO, billing contact, or vendor setup is required before service.
- Invoices must be paid promptly to avoid penalties and delays in future scheduling.