Clear Expectations for a Smooth, Efficient, and Professional Service Experience
To ensure the highest quality results and a safe, efficient workflow, all clients are asked to review the following service requirements before scheduling. These standards help us deliver consistent, reliable service throughout Gainesville, Haymarket, Bristow, Manassas, and the Northern Virginia / Washington DC Metro Area.
1. Access & Utilities
• The property must be accessible at the scheduled time (keys, codes, or on‑site contact).
• Water and electricity must be available for all cleaning and floor‑care services.
• Climate‑controlled conditions are required for proper cleaning, drying, and product performance.
• If access is not available upon arrival, the appointment may need to be rescheduled and a fee may apply.
2. Preparation Before Service
• Please remove personal items, clutter, and small objects from floors, counters, and surfaces you want cleaned.
• We do not handle personal belongings, fragile items, electronics, or valuables.
• We do not move heavy furniture, appliances, or large items.
• For move‑in/move‑out services, the property must be completely empty.
3. Safety Requirements
• Pets must be secured for the safety of both your animals and our team.
• Work areas must be free of hazards, debris, or unsafe conditions.
• Parking must be available for our service vehicle.
• We reserve the right to decline service if conditions are unsafe or prevent proper cleaning.
4. Service Scope & Limitations
• Services are performed according to the written estimate or service plan provided.
• We do not perform tasks outside the contracted service list without prior approval.
• Some surfaces may have permanent wear, staining, discoloration, or damage that cannot be fully restored.
• Results vary based on material type, age, previous maintenance, and existing conditions.
• Homes with VCT flooring (often in basements or utility areas) may show different levels of improvement depending on age, wax buildup, and prior care.
• We use safe, professional methods and always deliver the best improvement possible for each surface.
5. Cancellations & Scheduling
• A minimum of 24‑hour notice is required for cancellations or rescheduling.
• Same‑day cancellations may incur a fee due to reserved labor and scheduling.
• Arrival windows may vary based on traffic, weather, and service duration.
6. Payment Terms
• Payment is due upon completion unless otherwise stated in your service agreement.
• Commercial clients may require a PO, billing contact, or vendor setup before service.
• Invoices must be paid promptly to avoid penalties and delays in future scheduling.